Knowledge Center

Step-by-step guide to booking a community facility from start to finish.

View, modify, and cancel your bookings through your account dashboard.

Learn about cancellation policies, advance booking windows, and booking rules.

Understand when bookings require approval and what to expect.

Learn how to search and filter facilities by location, type, and amenities.

What information is shown on facility pages and how to interpret it.

How to view and understand facility availability calendars.

Accepted payment methods and how to complete payment securely.

How facility pricing works, including member discounts and time-based rates.

How refunds work and when you can get your money back.

How to request membership at a community center and what to expect.

Exclusive benefits available to center members, including priority booking and discounts.

View your membership status and manage multiple center memberships.

Step-by-step guide to creating and verifying your Book Community Centre account.

Update your personal information, contact details, and preferences.

Keep your account secure with strong passwords and two-factor authentication.

Onboarding guide for new community center administrators.

Add, edit, and manage your center's facilities and availability.

Approve, reject, and manage booking requests from users.

Connect your Stripe account to receive payments from bookings.

Add staff members and configure their access and permissions.