Managing Your Profile
Last Updated: February 11, 2026
Overview
Your profile contains your personal information, preferences, and account settings. This guide explains how to manage your profile, update information, and customize your account.
Accessing Your Profile
How to Access
-
Log into Your Account:
- Go to the platform homepage
- Click "Login" or "Sign In"
- Enter your credentials
-
Navigate to Profile:
- Click on your name or avatar (top right)
- Select "Profile" or "Account Settings"
- Or go to "My Account" section
Profile Information
Personal Information
Basic Details:
- First Name: Your first name
- Last Name: Your last name
- Email: Your account email (used for login)
- Phone: Your contact phone number
Why Keep Updated:
- Centers can contact you about bookings
- Receive important notifications
- Faster booking process with pre-filled information
- Better service with current contact details
Address Information
Address Details:
- Address Line 1: Street address
- Address Line 2: Apartment, suite, etc. (optional)
- City: Your city
- County: Your county
- Postal Code: Your postal/Eircode
- Country: Your country (default: Ireland)
When Address is Used:
- Membership applications (some centers require local address)
- Billing information (if applicable)
- Center communications
- Profile completeness
Profile Picture
Adding a Profile Picture
-
Go to Profile Settings:
- Navigate to your profile
- Find "Profile Picture" section
-
Upload Image:
- Click "Upload" or "Change Picture"
- Select image from your device
- Crop or adjust if needed
- Save changes
Profile Picture Guidelines
Recommended:
- Clear, recent photo
- Professional or friendly appearance
- Good lighting
- Appropriate for community center context
Technical Requirements:
- Supported formats: JPEG, PNG, WebP
- Maximum file size: Usually 5MB
- Recommended size: Square format (e.g., 400x400px)
Notification Preferences
Email Notifications
Booking Notifications:
- Booking confirmations
- Approval/rejection notifications
- Payment reminders
- Cancellation confirmations
Membership Notifications:
- Membership request updates
- Membership approval/rejection
- Membership expiry reminders
- Renewal notifications
Platform Updates:
- New features and updates
- Policy changes
- Important announcements
- Newsletter (optional)
Notification Settings
Control What You Receive:
- Enable/disable specific notification types
- Choose frequency (immediate, daily digest, weekly)
- Set quiet hours (if available)
- Manage subscription preferences
Communication Preferences
Preferred Contact Method
Choose How Centers Contact You:
- Email: Primary contact method
- Phone: For urgent matters
- Platform Messages: In-app messaging (if available)
Communication Frequency
How Often to Receive Updates:
- Immediate: Real-time notifications
- Daily Digest: Summary once per day
- Weekly Summary: Weekly updates
- As Needed: Only important notifications
Booking Preferences
Default Booking Settings
Set Default Preferences:
- Preferred booking duration
- Default number of attendees
- Preferred time slots
- Default facility preferences
Why Set Preferences:
- Faster booking process
- Pre-filled information
- Personalized experience
- Saves time on each booking
Privacy Settings
Profile Visibility
Control Who Sees Your Information:
- Public: Visible to centers and other users
- Private: Only visible to you and centers
- Limited: Some information visible
Data Sharing
Control Data Usage:
- Analytics and usage data
- Marketing communications
- Third-party sharing (if applicable)
- Cookie preferences
Updating Your Profile
How to Update
-
Navigate to Profile:
- Go to your account settings
- Find section you want to update
-
Make Changes:
- Edit fields you want to change
- Verify information is correct
- Save changes
-
Confirm Updates:
- Review changes before saving
- Confirm email if email changed
- Verify updates were saved
What You Can Update
You Can Update:
- Personal information (name, phone)
- Address information
- Profile picture
- Notification preferences
- Communication preferences
- Booking preferences
You Cannot Update:
- Email address (contact support)
- Account role (assigned by admins)
- Membership status (managed by centers)
Profile Completeness
Complete Profile Benefits
Why Complete Your Profile:
- Faster booking process
- Better service from centers
- Higher membership approval rates
- More personalized experience
Profile Completeness Checklist
Account Information
Viewing Account Details
Account Information Shows:
- Account Type: Public, Member, etc.
- Registration Date: When you joined
- Last Login: Last time you logged in
- Memberships: Your active memberships
- Booking History: Past and upcoming bookings
Account Status
Account Status Indicators:
- Active: Account is active and ready to use
- Verified: Email verified (recommended)
- Suspended: Account temporarily suspended (contact support)
- Inactive: Account not used recently
Security Settings
Password Management
Change Password:
- Go to "Security" or "Password" section
- Enter current password
- Enter new password
- Confirm new password
- Save changes
Password Requirements:
- Minimum 8 characters
- Include uppercase and lowercase
- Include numbers and symbols
- Don't use common words
Two-Factor Authentication
If Available:
- Enable for extra security
- Requires code from authenticator app
- Protects account from unauthorized access
Profile Best Practices
Keep Information Current
- Update Address: If you move
- Update Phone: If number changes
- Update Email: Contact support if needed
- Review Regularly: Check profile periodically
Complete Your Profile
- Fill All Fields: Complete all available fields
- Add Photo: Upload a profile picture
- Set Preferences: Configure notification and booking preferences
- Verify Email: Verify your email address
Privacy Considerations
- Share Appropriately: Only share necessary information
- Review Settings: Check privacy settings regularly
- Understand Usage: Know how your data is used
- Contact Support: Ask questions if unsure
Troubleshooting
Profile Not Saving
If changes don't save:
- Check internet connection
- Verify all required fields are filled
- Check for error messages
- Try refreshing the page
- Contact support if issues persist
Information Not Updating
If information doesn't update:
- Clear browser cache
- Try a different browser
- Log out and log back in
- Contact support for assistance
Next Steps
Need Help?
If you have profile management questions:
